Frequently Asked Questions
So, what’s the deal with framing?
You may purchase any of my artwork framed or unframed. I proudly partner with Framebridge to offer custom framing for my originals AND prints (on paper and canvas).
If you’re purchasing a print from the print shop and you’d like it to be framed, be sure to choose “framed” from the drop-down menu during checkout. On a subsequent page during the checkout process, you'll be asked which frame you'd like and whether or not you'd like a mat (no extra charge!).
If you’re purchasing an original piece of artwork on paper and you’d like it to be framed, scroll down to the bottom of the “original artwork” page and you’ll find two options: “Add a Custom Frame” and “Add a Custom Frame with Float Mounting”. Float Mounting raises your art ⅜” in front of the matboard behind it, offering the work a sense of depth and drama while showcasing deckled edges, textured papers and artist signatures. I highly recommend this option if you choose to frame any of my original pieces with deckled edges. Once you’ve made your choice between regular framing or float mounting, select the size of the artwork you’d like to be framed from the dropdown menu and add it to the cart. On a subsequent page during the checkout process, you’ll be asked which frame you’d like and, if you chose the regular framing option, whether or not you’d like a mat (no extra charge!).
If you’re purchasing an original piece of artwork on canvas and you’d like it to be framed with a canvas floater frame, scroll down to the bottom of the “original artwork” page and select “Add a Custom Frame”. Select the size of the artwork you’d like to be framed from the dropdown menu and add it to the cart. On a subsequent page during the checkout process, you’ll be asked whether you’d like the white, black, gold or silver floater frame.
Head over to the Frames page for more information and reference photos!
How can I purchase an original painting?
I will periodically release new series of paintings into the “Original Artwork” section of my site all at once. Each painting is one of a kind and will be offered as a first-come, first-serve basis. Each painting will be listed on the website until they are sold. The only way to claim and purchase a painting is to check out and purchase via this website. The best way to keep up with new painting releases is to follow me on Instagram at @lindsaygilmore! You may also sign up for my email list via the subscribers box on my home page.
What type of paper do you use for your original paintings on paper?
I use 140lb coldpress watercolor paper with deckled (aka torn) edges. I’ll provide a handful of different photos/angles of each painting to point out details.
My painting was rolled and shipped in a tube. How do I flatten it back out?
All unframed, original paintings on paper larger than 11in x 14in will be rolled and shipped in a tube. Here are my recommended methods for flattening it back out:
Option 1: Prepare a flat, smooth, hard surface for working. Clean it of any grit and particles. Keep the painting inside the protective sleeve that it was shipped in. Starting at the closed end of the protective sleeve, carefully roll the artwork away from you in the opposite direction of the curl. Slide the rolled artwork fully back into the shipping tube and let it sit for at least 20 minutes. Remove the painting from the tube and unroll it. With the protective sleeve still covering the painting, place a few, smooth, flat, heavy objects (such as books) on the painting. Let it sit overnight.
Option 2: Prepare a flat, smooth, hard surface for working. Clean it of any grit and particles. Place the protective sleeve that the painting was shipped in on your flat surface, then place the painting face down on top of the sleeve. Take a clean sponge and lightly dampen the back of the painting with water. You want it to be damp, not soaked! Cover the back of the painting with a clean towel and then with smooth, flat, heavy objects (such a books, a large board, etc.). Leave overnight to dry.
How will my artwork be shipped?
Prints: All unframed prints are printed on demand and shipped directly from my printer in Portland, OR. They will be packaged in a flat cardboard mailer and shipped via USPS First Class (3-5 business days). You can expect 1-2 business days for printing in addition to the shipping time.
Originals on paper: All unframed, original artwork on paper will ship via USPS Priority Mail (1-3 days). Pieces 11in x 14in and smaller will ship in a flat mailer, anything larger will ship rolled in a tube. You can expect all original artwork to be dropped off at the post office within 1 week of ordering (+ 2-3 days of shipping time).
Originals on canvas: All unframed, original artwork on canvas will ship via either USPS Priority Mail or FedEx Ground, depending on the size and destination. Boxes will be carefully packaged with bubble wrap to avoid damage during the shipping process. You can expect all original artwork to be dropped off at the post office within 1 week of ordering (+2-3 days of shipping time for USPS Priority Mail or +5-7 days of shipping time for FedEx Ground).
Shipping costs: All shipping is a flat $5!
If you choose to have your artwork or prints framed, they’ll be shipped directly from Framebridge. The timing for framing is typically an additional 1-2 weeks + shipping time.
Do you allow local pickup for originals?
If you order a frame, your artwork must be shipped to you directly from Framebridge. But if you order an unframed original piece, then yes! Send me an email after your order is placed and we can coordinate a pickup time. :)
Can I still purchase some of your older illustrations (cityscapes, football stadiums, etc.?)
Do you take custom orders?
While it was truly such an honor to create custom illustrations and artwork over the past few years, I’ve decided to take a break and focus instead on creating and releasing sets of paintings every so often. I’ll be sure to update everyone via the email list if anything changes, so be sure to subscribe at the bottom of the home page. :)
What is your return/exchange policy?
I don’t accept returns or exchanges on prints or originals unless they’re damaged during shipping. If you're concerned about color, size, quality, etc., feel free to email me! I’d be happy to share more photos and/or details about the artwork.